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Smartphone app helps staff ask better questions

A new app has been launched to support aged and disability care workers to adopt a person-centred approach in their daily practice.

The Health/Aged Care Toolkit contains over 200 questions to ask clients in a variety of situations to better understand their wants and preferences.

Lindsay Tighe

Coach and founder of Better Questions Lindsay Tighe said the powerful questions help facilitate clients to be more engaged in discussions about their health and wellbeing.

The questions are divided into five categories: motivation and goal setting, emotions, decision-making, health and lifestyle, and client liaison.

“Under each category, staff can ‘flip’ their way through the questions and find the ones that are most applicable to the situation relevant to their client,” she said.

A short tutorial also provides staff with tips and advice on how to ask the questions most effectively, highlighting communication essentials such as the use of tone, silence, suggestions and language, said Ms Tighe.

The questions help clients to describe how they are feeling, articulate what it is they want, and make choices about the services they receive.

The app is available to download from Google Play or the iTunes App store.

Ms Tighe is also a presenter at the upcoming Active Ageing Conference 2017 taking place in Melbourne on 30 August to discuss improving communication with clients.

In the breakfast session, Ms Tighe will discuss how to enable staff to become more conscious of their communication and facilitating seniors to tap into their potential.

The Active Ageing Conference is hosted by Community Care Review and Australian Ageing Agenda. Click here to register.

Subscribe to Community Care Review here.

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