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Boosting knowledge of consumer rights under CDC

The Australian Competition and Consumer Commission is undertaking a CDC aged care project with the aim of educating consumers about their rights under Australian consumer law.

The ACCC is also developing resources to support home care organisations delivering services under consumer directed care to understand their obligations under the Competition and Consumer Act.

To inform the development of a series of resources, the consumer watchdog is encouraging aged care consumers, their advocates and service providers to take part in a short online survey.

The survey aims to identify information gaps and gather views on the best way to present information on consumer rights to older people and their support networks.

Providers are encouraged to identify key competition issues facing the sector.

The aged care project follows the development of similar resources and guidance for the disability marketplace, which were released in December.

Ensuring adequate consumer protections in aged and disability service markets was identified as an area of focus for the commission by chairman Rod Sims earlier this year.

The questionnaire for aged care providers and consumers closes 24 October. Click here to take part.

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